Extra shipping help · Cancel anytime
Queuehand is like adding another teammate for the messy shipping problems — late packages, missed scans, “where is my order?” issues that need follow-ups with UPS, FedEx, or USPS. We count something fixed when it’s delivered or your operations owner resolves it. Handed back means we escalate to your operations owner with what we tried, what we heard, a recommendation on how to proceed, and the next decision only a human can make — after at most three chase rounds by default (you can set up to five when the seat starts). That recommendation helps protect the shopper’s shipping timeline, the shopper’s preference (keep waiting, refund, or reship), and the brand’s cost and outcome.
Customer service chatbots answer the shopper. We go after the shipping problem that made them ask. Month to month. Not a consulting project. Not another chatbot.
This is software-run help — not a person sitting in your office. Your team steps in only for human decisions (approvals, gray calls, anything irreversible).
The simple problem
When orders take off, so do the messy follow-ups: late packages, missing scans, angry “where is my order?” emails. Hiring another full-time person is slow and expensive. A chatbot that only reassures the customer doesn’t fix the actual shipping snag.
Queuehand is extra help you can turn on and off. Pay month to month, like adding a teammate — and judge us on fixed (delivered or operations owner resolve), still waiting, and handed back — an escalate packet with a recommendation to your operations owner after at most three chase rounds by default (you can set up to five when the seat starts).
How it works
No workshops. No mystery “artificial intelligence transformation.” Just this:
01 · Your inbox
You point us at the email inbox or ticket list where shipping issues show up. That’s our work queue.
02 · Follow-through
We check tracking, email the shipping company, and follow up on a schedule — including follow-ups, not a one-and-done note.
03 · Proof
You see what got fixed, what’s still waiting, and what we handed back with a clear next ask. Plain numbers.
What you get
Think of it as an Ops Coordinator on your team — without a long hire.
What we do first
Day one is focused — so you know exactly what you’re buying.
Straight talk: If you need portal clicking on day one to get value, we’ll say no — or wait until later. We work the pile every day; shipping companies often only reply on business days — the scoreboard still shows what’s waiting.
Pricing
Priced like hiring help — not like a giant software contract.
Pick a seat by weekly volume
Same dollars month to month after the paid try. Cancel anytime.
We invoice the same day you start. Payment is due in seven days.
Chase stuck shipments / not just reply to shoppers
You see fixed, still waiting, and handed back with a clear next ask.
Compare
Often roughly $4,000–$7,000+ / month fully loaded (pay + benefits + management).
$2,000–$8,000 / month by seat. Cancel anytime.
What we are not
Queuehand is extra hands for shipping problems — not a strategy project.
You buy help on the problem pile. You do not buy a slide deck, a roadmap, or a “transformation.”
Who it’s for
Next step
Tell us roughly how many stuck packages you see each week — peak week if you can, not your quietest week. We’ll match a seat and get started. This is a paid 30-day try — cancel anytime.
Extra help for stuck shipments. Cancel anytime. We measure what we fix — not how many slides we send.
